Privacy Policy

Clear Health Group ("Clear Health", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect personal and health information when you visit our website, contact us, or receive services.

We collect personal information necessary to provide services and respond to inquiries. This may include your name, phone number, email address, address, and employer or facility name when applicable.

We may also collect service-related information necessary to provide services safely and properly, including intake information, hearing testing documentation, respirator fit testing documentation, spirometry documentation, drug testing documentation where applicable, and service notes.

We also collect information submitted through website forms, quote requests, and service inquiry forms. Calls to our published phone numbers are handled through a call tracking service and may be recorded for quality, training, and service purposes. If you would prefer not to be recorded, please tell us at the start of the call or contact us by email instead.

We may collect limited technical information when you use our website, such as IP address, browser type, and pages visited. Where you reach our website from an online advertisement or a search result, we may also record the advertising click identifier, campaign, source, medium, keyword, landing page, and referring page, and store this alongside any enquiry you submit.

We use personal information to schedule and deliver services, communicate with clients and organizations, maintain service records, and meet occupational health and legal requirements.

When services are arranged by an employer or facility, relevant documentation may be provided to authorized representatives where appropriate.

By providing personal information, you consent to its use as described in this policy.

We take reasonable steps to protect personal information and limit access to authorized personnel.

Services are provided in homes, workplaces, and facilities. While we take reasonable precautions, these environments may involve factors outside of our control.

Communication by email, text, or website forms may involve some inherent privacy risk.

We may use trusted third-party providers to support business operations such as scheduling, communication, call tracking, website analytics, and advertising measurement platforms. Information shared with these providers is limited to what is needed for those purposes.

We do not sell personal information. Information is only disclosed when necessary to provide services or meet legal requirements.

Personal information is retained only as long as necessary to provide services and meet legal requirements.

Our website may use cookies and similar technologies to improve functionality, understand general website usage, and measure the performance of our advertising. This includes services such as Google Analytics and Google Ads. Where an enquiry reaches us from an advertisement, we may share the advertising click identifier and the outcome of that enquiry with the advertising provider so we can measure which advertising is effective. We do not share health information for advertising purposes. You can control cookies through your browser settings.

Contact:
Clear Health Group
info@clearohs.com
(888) 886-1210
British Columbia, Canada