Clear Health Group arranged for a nurse to visit the family's Vancouver home.
Step 1: In-Home Ear Assessment
Before attempting removal, the nurse assessed the client's ears and wax buildup.
This first step helps determine whether wax removal is appropriate and what approach may be suitable for the individual client.
Step 2: Professional Ear Wax Removal
Based on the assessment, the nurse provided appropriate ear wax care using professional equipment brought directly to the home.
Having the appointment at home meant the family did not need to travel to a clinic or coordinate an additional trip for the appointment.
Step 3: Communication and Aftercare
The family received information about the appointment, ear care and what to consider following treatment. 3
The goal was not simply to complete the procedure, but to make sure the family felt comfortable and informed throughout the experience.
Step 4: Planning for Future Care
Following the appointment, the parent asked about having the same nurse return approximately every six months.
Rather than waiting until wax buildup becomes problematic, the family would like to take a more proactive approach by arranging periodic ear checks, with wax removal performed when appropriate based on the nurse's assessment.